Shipping policy
Shipping Policy
Store Name: DripPups
Website: drippups.myshopify.com
Email: cevatyesildag643@gmail.com
Phone: +1 (203) 501-6780
Address: 771 E Broadway, South Boston, Massachusetts 02127, United States
At DripPups, we work to process and ship orders as quickly and safely as possible. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, and customer responsibilities.
Order Processing Time
Orders are usually processed within 1 to 3 business days after payment is confirmed.
Business days are Monday through Friday, excluding weekends and public holidays.
During busy periods, holidays, or promotional events, processing times may be slightly longer.
Shipping Destinations
DripPups ships orders to customers within the United States and other available locations shown at checkout.
Shipping availability may depend on the customer’s address, product availability, and shipping carrier service areas.
Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before payment is completed.
Any available free shipping offers will also be shown at checkout or on our website.
Estimated Delivery Time
Estimated delivery times may vary depending on the destination and shipping carrier.
Typical delivery estimates are:
- United States: 5 to 12 business days
- International Orders: 7 to 20 business days, depending on the destination and customs processing
Please note that delivery times are estimates only and are not guaranteed.
Order Tracking
Once your order has shipped, you may receive a shipping confirmation email with tracking information.
You can use the tracking number provided to follow your package through the carrier’s website.
Please allow up to 48 hours for tracking information to update after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
DripPups is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete addresses.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to update the address before the order is processed or shipped.
Delayed or Lost Packages
Shipping delays may occur due to:
- Carrier delays
- Weather conditions
- High shipping volume
- Customs inspections
- Incorrect address information
- Circumstances outside our control
If your package appears delayed or lost, please contact us at:
We will review the issue and assist you with the next steps.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Please include:
- Your order number
- Clear photos of the damaged product
- Clear photos of the packaging
- A short description of the issue
We will review the situation and help resolve it according to our Return and Refund Policy.
Customs, Duties, and Taxes
For international orders, customs fees, import duties, taxes, or other charges may apply depending on the destination country.
These charges are the responsibility of the customer unless stated otherwise at checkout.
DripPups is not responsible for delays caused by customs processing.
Order Cancellations
Orders may be cancelled before they are processed or shipped.
Once an order has been shipped, it cannot be cancelled. However, you may request a return after delivery according to our Return and Refund Policy.
Contact Information
For shipping questions or order assistance, please contact us:
DripPups
771 E Broadway, South Boston, Massachusetts 02127, United States
Email: cevatyesildag643@gmail.com
Phone: +1 (203) 501-6780
Website: drippups.myshopify.com