Refund policy
Return and Refund Policy
Store Name: DripPups
Website: drippups.myshopify.com
Email: cevatyesildag643@gmail.com
Phone: +1 (203) 501-6780
Address: 771 E Broadway, South Boston, Massachusetts 02127, United States
At DripPups, customer satisfaction is important to us. This Return and Refund Policy explains how returns, refunds, and exchanges are handled for purchases made through our store.
30-Day Return Policy
We accept returns within 30 days from the date your order is delivered.
To be eligible for a return, the item must be:
- In the same condition that you received it
- Unused, unworn, and unwashed
- With all original tags and packaging included
- Accompanied by proof of purchase, such as an order confirmation or receipt
Free Return Shipping
DripPups offers free return shipping for eligible returns.
Customers will not be charged for return shipping when the return request is approved according to this policy.
No Restocking Fees
We do not charge any restocking fees.
Once your return is approved and received, your refund will be processed without any restocking deductions.
No Final Sale Items
DripPups does not sell final sale items.
All products may be returned within the 30-day return window, provided they meet the return eligibility requirements stated in this policy.
How to Start a Return
To request a return, please contact us at:
Email: cevatyesildag643@gmail.com
Phone: +1 (203) 501-6780
Please include the following information in your return request:
- Your full name
- Order number
- Email address used at checkout
- Reason for return
- Photos of the item, if the product arrived damaged, defective, or incorrect
After your request is reviewed, we will provide instructions for returning your item.
Refunds
Once we receive and inspect your returned item, we will notify you by email about the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5 to 10 business days for the refund to appear on your bank statement or payment account, depending on your payment provider.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at:
Please include your order number and clear photos of the issue so we can review and resolve the problem quickly.
If the issue is confirmed, we will offer a replacement, exchange, or refund at no additional cost.
Exchanges
We accept exchanges within 30 days of delivery for eligible items.
The fastest way to receive the item you want is to return the original item first. Once the return is approved, you may place a new order for the replacement item.
Non-Returnable Conditions
Returns may not be accepted if:
- The item has been used, worn, washed, or damaged after delivery
- The original packaging or tags are missing
- The return request is made after 30 days from delivery
- The item is returned without approval or proof of purchase
Order Cancellations
Orders may be cancelled before they are processed or shipped.
If your order has already been shipped, it cannot be cancelled. However, you may request a return after delivery according to this policy.
Contact Information
For any return or refund questions, please contact us:
DripPups
771 E Broadway, South Boston, Massachusetts 02127, United States
Email: cevatyesildag643@gmail.com
Phone: +1 (203) 501-6780
Website: drippups.myshopify.com